Returns and exchanges
Tess and Tera Techno Solutions Online Returns Policy & Procedure
We hope that you are delighted with the products you have purchased. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within seven (7) days from receipt of the goods.
In order to cancel your contract with Tess and Tera Techno Solutions P Ltdwithin 7 days from receipt of the goods you must email support@tessandtera.com detailing why you wish to cancel and return your order “Cancellation Notice”.
We will refund the price paid by you for the goods delivered (exclusive of the initial delivery charge) within fourteen working (14) days of receiving your Cancellation Notice. You are required to return the goods to us in their original condition. Refunds will only be made against the original credit/debit card used via HDFC or any other card processing platform that Tess and Tera Techno Solutions P Ltdelects to adopt in the future.
If you return items for reasons other than defects in the goods, incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage from Authorized Mail when you return the goods to us. You should retain your Proof of Postage in order to provide to us, in the unlikely event that we do not receive the returned goods.
Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for the goods to be returned to you. This must be arranged within twenty eight working (28) days of our notification, after which the goods will be disposed of.
Undelivered Orders/Damaged/Faulty/ Incorrect items
Tess and Tera Techno Solutions P Ltdreserves the right to hold any reimbursement until such time as Mail has made its decision and will issue said reimbursement based on Service provider’s decision.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Your statutory rights remain unaffected.
The returns process
STEP 1: Completing the Necessary Documentation
You should complete our Cancellation Notice with all the required information and email it to support@tessandtera.com
STEP 2: Returning the Product(s)
Goods must be returned to us in their original condition to the address on the Cancellation Notice within fourteen working (14) days of delivery. Please ensure that the returned parcel is properly sealed and marked as fragile You should retain your Proof of Postage in order to provide it to us, in the unlikely event that we do not receive the returned goods. We cannot accept liability for returned goods lost in transit or for goods that are not parceled and sealed sufficiently and therefore suffer damage in transit.
STEP 3: Processing the Refund
If you have chosen a refund, we will process the calculated refund within fourteen working (14) days of receiving your returned goods provided that you have returned the goods to us in their original condition within fourteen working (14) days from delivery.
Cancellation of Treatments
If you need to cancel or reschedule your appointment for any reason please give as much notice as possible by emailing us onsupport@tessandtera.comor calling us on +91 96666 93388. A cancellation fee of 50% of the treatment booked will apply for appointments cancelled with less than 24 hours’ notice. Missed appointments will be charged at the full price.
